verified Uptime Guarantee
99.99%
Network Uptime
Measured on a monthly basis
FXVPS guarantees 99.99% network uptime for all VPS services. This equates to a maximum of 4.32 minutes of unplanned downtime per month. Our infrastructure is built with redundant power, networking, and storage to exceed this target.
shield What's Covered
check_circle Network connectivity to and from the VPS
check_circle Hardware availability (CPU, RAM, storage)
check_circle Power infrastructure at the datacenter level
check_circle Hypervisor and host node availability
info Exclusions
remove_circle_outline Scheduled maintenance (announced 48 hours in advance)
remove_circle_outline Issues caused by customer actions or software
remove_circle_outline Force majeure events (natural disasters, etc.)
remove_circle_outline Third-party service outages (brokers, exchanges)
remove_circle_outline DNS propagation delays outside our control
payments Service Credits
If we fail to meet our uptime guarantee, you are entitled to service credits applied to your next billing cycle.
| Monthly Uptime | Service Credit |
|---|---|
| 99.9% – 99.99% | 10% credit |
| 99.0% – 99.9% | 25% credit |
| 95.0% – 99.0% | 50% credit |
| Below 95.0% | 100% credit |
description Claiming Credits
Service credit requests must be submitted within 30 days of the downtime event via support ticket. Include the following information:
- arrow_right Your account email and VPS hostname
- arrow_right Date and time of the outage
- arrow_right Description of the impact on your service
Credits are applied to future invoices and do not exceed the monthly service fee for the affected VPS.
mail Contact
For SLA-related inquiries, contact us at [email protected] or open a support ticket.